We collect aggregated information on the popular pages our visitors access or visit. We also collect information volunteered by visitors or customers, such as information provided in registration of services, online surveys, product purchases, submitting feedback forms, etc. Information we collect may be used to notify visitors about updates to our web site and may be used by Lettermen Sports representatives to contact visitors for marketing purposes. However, Lettermen Sports does not sell to or trade e-mail lists with third parties.

Shipping

Lettermen Sports operates from our home office in Blaine, MN. Our business hours are as follows:

We cannot ship hockey items outside the U.S.A. due to transshipping agreements.

Mon. - Fri.: 10 am - 9 pm
Sat.: 10 am -6 pm
Sun.: 11 pm - 5 pm

All orders will have a $4.99 handling fee add to them. Orders over $99.99 will recieve FREE UPS GROUND SHIPPING (within the contintal US). Oversize items such as sticks, hockey bags, goals, etc. will be up charged oversize shipping fee. All in stock orders placed after 1 pm Central Standard Time, will ship the following business day. Next Day and 2nd Day Air, will take priority over orders with normal shipping.

If an item ordered is not in our warehouse, we ship from one of our store locations. Multiple item purchases may require Lettermen Sports to ship product from more than one location. This will have no affect on the quoted shipping fee.

We ship orders through UPS except for international orders. Normal shipping for UPS is 3-5 business days. Once your order is shipped you will receive an email from QuantumViewNotify@ups.com. This message will give you your UPS tracking number. You can then track your order on the internet, using UPS.com.

It is very important you enter a valid email address. Without a valid email you will not receive order confirmation or tracking information. We also use email as a way to contact you if we have a question with your order.

Return Policy

We at Lettermen Sports are dedicated to customer service satisfaction. If for any reason you are dissatisfied with your purchase, you may return the item/items for a full refund of the item/items purchased price. All sales are final on sale priced items. All items must be in new condition (unwashed, unworn, or defective)with tags attached. All itmes must be return in original packaging or the will not be accepted.

Shipping and handling charges are non-refundable, and the cost of returns to Lettermen Sports are the responsibility of the consumer. Returns must be made within 30 days of the invoice date and sent to:

Lettermen Sports
9199 Central Ave. N.
Blaine, MN 55434

Be sure to include the invoice with the returned items as no return will be processed without it.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is encrypted using Secure Sockets Layer (SSL).

Protecting customer information is a priority for Lettermen Sports. To guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address, so only Lettermen Sports is able to decode your information.

We use Thawte, Inc., a leading provider of digital trust services that enable everyone, everywhere to engage in commerce and communications with confidence. Digital trust services create a trusted environment through four core offerings—Web presence services, security services, payment services, and telecommunications services—powered by a global infrastructure that manages more than seven billion communications and transactions a day.

To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts, as well.

Some versions of browsers and some firewalls (local network security) don't permit communication even though the server is secure. If, for some reason, you are unable to connect to our secure server, or you prefer to purchase via telephone, please call us (763) 780-8077.

With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our website. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected. In addition, our SSL transactions have been tested by a third party auditor.

Copyright

© Copyright 2004 by Lettermen Sports. All rights reserved. The entire contents of the Lettermen Sports web site may not be reproduced or copied in any manner, either in whole or in part, without the written permission from Lettermen Sports.

Disclaimer

Images/products displayed at Lettermen Sports may be modified or changed at any time due to new advancements or improvements to merchandise. These changes may be uncontrollable by the staff of Lettermen Sports. Thank you for your cooperation.